{"id":969,"date":"2025-03-26T11:03:50","date_gmt":"2025-03-26T11:03:50","guid":{"rendered":"https:\/\/rompompomkids.com\/?page_id=969"},"modified":"2025-08-29T19:51:47","modified_gmt":"2025-08-29T19:51:47","slug":"libro-de-reclamaciones-2","status":"publish","type":"page","link":"https:\/\/rompompomkids.com\/?page_id=969","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"969\" class=\"elementor elementor-969\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df69826 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"df69826\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1481b78\" data-id=\"1481b78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a464cb elementor-widget elementor-widget-heading\" data-id=\"4a464cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55e869b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55e869b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be4d722\" data-id=\"be4d722\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c8f3dc elementor-widget elementor-widget-heading\" data-id=\"0c8f3dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ROMPOMPOM CORPORATION E.I.R.L. | RUC: 20603756518<br><br>AV. ALBERTO BUENO MENDOZA MZA. B2 LOTE. 9 SEC.  1  LIMA - LIMA - LURIN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5ed21 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7b5ed21\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"969\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7b5ed21\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de reclamaciones - Rompompom Kids\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"969\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_083bb56 elementor-col-100\">\n\t\t\t\t\t<b>IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE <\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNOMBRES Y APELLIDOS \/ RAZ\u00d3N SOCIAL\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"NOMBRES Y APELLIDOS \/ RAZ\u00d3N SOCIAL\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_90908e4 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_90908e4\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDNI \/ CE \/ RUC\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_90908e4]\" id=\"form-field-field_90908e4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"DNI \/ CE \/ RUC\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_cf44503 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cf44503\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTEL\u00c9FONO - M\u00d3VIL\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_cf44503]\" id=\"form-field-field_cf44503\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"TEL\u00c9FONO - M\u00d3VIL\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-40 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCORREO\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"CORREO\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_134a979 elementor-col-60 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_134a979\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDOMICILIO\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_134a979]\" id=\"form-field-field_134a979\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"DOMICILIO\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d3db800 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d3db800\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPADRE O MADRE (PARA EL CASO DE MENORES DE EDAD)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d3db800]\" id=\"form-field-field_d3db800\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"PADRE O MADRE (PARA EL CASO DE MENORES DE EDAD)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_7a6124b elementor-col-100\">\n\t\t\t\t\t<b>IDENTIFICACI\u00d3N DEL BIEN CONTRATADO <\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_9dc240d elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_9dc240d]\" id=\"form-field-field_9dc240d\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"PRODUCTO\">PRODUCTO<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SERVICIO\">SERVICIO<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_acc59f3 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_acc59f3\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDESCRIPCI\u00d3N DEL SERVICIO\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_acc59f3]\" id=\"form-field-field_acc59f3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"DESCRIPCI\u00d3N DEL SERVICIO\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0d7a253 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0d7a253\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMONTO RECLAMADO\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0d7a253]\" id=\"form-field-field_0d7a253\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"MONTO RECLAMADO\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_decb076 elementor-col-100\">\n\t\t\t\t\t<b>TIPO DE RECLAMACI\u00d3N <\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_0ad56b8 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_0ad56b8]\" id=\"form-field-field_0ad56b8\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"QUEJA\">QUEJA<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RECLAMO\">RECLAMO<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_7a4789e elementor-col-66\">\n\t\t\t\t\t<b>RECLAMO: Es cuando el consumidor no se encuentra conforme con el producto adquirido o con el servicio recibido.\n<br>QUEJA: Es cuando el consumidor desea manifestar su malestar o descontento respecto a la atenci\u00f3n recibida, es decir, que no guarda relaci\u00f3n directa con el producto o servicio adquirido.  <\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_34b2385 elementor-col-100\">\n\t\t\t\t\t<b>DETALLE DEL RECLAMO \/ QUEJA<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_176f390 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_176f390\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDETALLE (Detalle por favor el motivo de su reclamaci\u00f3n) \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_176f390]\" id=\"form-field-field_176f390\" rows=\"4\" placeholder=\"DETALLE (Detalle por favor el motivo de su reclamaci\u00f3n) \" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_ba9613f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ba9613f\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPEDIDO (Cu\u00e9ntenos qu\u00e9 espera como soluci\u00f3n a su reclamaci\u00f3n) \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_ba9613f]\" id=\"form-field-field_ba9613f\" rows=\"4\" placeholder=\"PEDIDO (Cu\u00e9ntenos qu\u00e9 espera como soluci\u00f3n a su reclamaci\u00f3n) \" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_5ee96ce elementor-col-100\">\n\t\t\t\t\ta) ROMPOMPOM CORPORATION E.I.R.L. recibir\u00e1 este formulario, el cual ser\u00e1 numerado y enviado al correo que ha registrado, con el fin de coordinar las acciones necesarias en pro de la soluci\u00f3n y de su conformidad.\n<br>\nb) Para ello, se dar\u00e1 respuesta y soluci\u00f3n a este RECLAMO - QUEJA, en un plazo no mayor a 15 d\u00edas h\u00e1biles no prorrogables.\n<br>\nc) La formulaci\u00f3n de este RECLAMO - QUEJA no impide acudir a otras v\u00edas de soluci\u00f3n de controversias, ni es requisito previo para interponer una denuncia ante INDECOPI u otras instancias competenciales. \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_9d05f4c elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9d05f4c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdiGAErAAAAAK9Yui4AwjX2QUYAO1mEMvQS8W86\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones ROMPOMPOM CORPORATION E.I.R.L. | RUC: 20603756518 AV. ALBERTO BUENO MENDOZA MZA. B2 LOTE. 9 SEC. 1 LIMA &#8211; LIMA &#8211; LURIN<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-969","page","type-page","status-publish","hentry","wpisset-post"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/pages\/969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rompompomkids.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=969"}],"version-history":[{"count":43,"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/pages\/969\/revisions"}],"predecessor-version":[{"id":1023,"href":"https:\/\/rompompomkids.com\/index.php?rest_route=\/wp\/v2\/pages\/969\/revisions\/1023"}],"wp:attachment":[{"href":"https:\/\/rompompomkids.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}